COVID-19 & You

  • COVID-19 & You

    UPDATE:   Wednesday, May 13, 2020

    Health & safety is our number one priority.

    Tuesday, May 19, 2020 – Our branches will be opening and following the Provincial Government Physical Distancing Guidelines.

    As the province has decided to re-open, we’re excited to announce we will be following suit. Cypress Credit Union branches in Richmound, Burstall, Fox Valley, Tompkins and Consul will be open to serve members ONE person at a time at the recommended two meters of physical distance. Our Maple Creek branch can serve TWO members at a time with physical distance measures in place.

    All Lending and Investing services will be done by appointment only where physical distancing requirements can be met.

    Our employees and members’ health and safety is top priority. You will see safety protocols in all our branches. We ask that you follow all health and safety measures in place.

    Limited number of members in-branch. You may be asked to wait outside until it is safe to enter.

    • Social / Physical Distancing – you will see signs at all branches as reminders.  Floor decals will be in place at some branches.  Please use these as a guide for physical distancing.
    • Increased Diligence Of Cleaning – each member service workstation will be cleaned regularly throughout the day.
    • Hand Sanitizer Stations – we are asking members to utilize the hand sanitizer as they enter the building.

    We want everyone to follow the health authority experts’ advice which is to continue physical distancing and stay home whenever possible. That means using alternate channels for banking services whenever possible. Therefore, even though we are making in-branch service available, we still encourage you to call us first to determine if your needs can be met over the phone or through an alternate channel. 

    Please call us at 1.877.353.6311 and we’d be happy to help you over the phone.

    Please do not enter a branch if you have travelled internationally in the last 14 days, are sick, have cold or flu-like symptoms, or have been in close contact with anyone who has.

    Glen Goddard,
    General Manager

    UPDATE:   Friday, March 20, 2020

    We made the difficult decision to lock our front doors to the public to limit face-to-face contact for the safety of our staff and members.

    Even though our doors are locked, we are still here for you.

    Our staff are working regular business hours, and we are committed to finding ways to meet your financial needs. We encourage members to call their local branch if they need any assistance, or have any questions.

    Commonly Asked Questions

    How can I conduct my banking?

    How can I conduct my banking?

    Your everyday banking can be done using MemberDirect online banking which you can access through our website Online banking allows you to pay bills, transfer money, send and receive Interac e-transfers, open accounts and more. You can click here for more information on electronic banking options.

    You can also download Cypress Credit Union's mobile APP, which allows you to remotely deposit your cheque's, pay bills, transfer money, send Interac e-transfers and more.

    Worried about holds when making a deposit with your APP? A hold period allows enough time for us to verify that the funds are available. Depending on your relationship with Cypress Credit Union, the hold may be released. Call your local branch to inquire about how holds pertain to you.

    Credit Union members can use any Ding-Free ATM across Canada. Click here to find a surcharge-free ATM close to you.

    At our Maple Creek Branch, the ATM is available for cash withdrawals 24/7. Additionally, the ATM room is equipped with a night deposit slot where members can drop in their cheques &/or cash in an envelope with their name to be deposited. We are regularly checking and processing transactions done through the night deposit and ATM at the Maple Creek branch.

    Need to pay your bills?
    Drop them off in the night deposit, call your local Cypress Credit Union or pay them through the mobile APP or MemberDirect online banking.

    Call us. All branches are staffed regular hours to help our members with anything they need.

    Branches are limiting in-branch services but are available for essential transactions.

    I have an essential transaction that can only be conducted in-branch. What should I do?

    I have an essential transaction that can only be conducted in-branch. What should I do?

    All branches will accommodate for essential services such as cash withdrawals and loans. Please give your local branch a call beforehand to arrange a time.

    However do not visit us in branch if you are feeling sick, have flu-like symptoms (cough, fever, sore throat, etc.) recently returned from travel outside of Canada or have been in close contact with someone who tested positive for COVID-19.

    What are your current branch hours?

    What are your current branch hours?

    All branches are staffed and available during their normal branch hours. Visit our website for specific branch details

    I need to speak to a lender or investment specialist, what should I do?

    I need to speak to a lender or investment specialist, what should I do?

    We are asking that members call for all appointments. At that time we can determine if you need to visit us in branch or if what you are requesting can be done over the phone. For necessary in-branch appointments we have set up a designated room where staff and members can comfortably practice the recommended 6 feet of social distance.

    We’d like to once again remind you of the other ways to bank remotely including ATMs, online and mobile banking; please click here for more details

    What supports are in place if I require flexibility on my loan or mortgage payments?

    What supports are in place if I require flexibility on my loan or mortgage payments?

    Cypress Credit Union Limited is committed to helping our members on a case-to-case basis. We ask that your reach out to us by phone or email to discuss what options we have available to your specific situation.

    I don’t have a debit card. How can I get one?

    I don’t have a debit card. How can I get one?

    Call any Cypress Credit Union branch and we will arrange a date and time that will work for you to pick one up ensuring we follow the social distancing rules.

    For more information or if you have questions not answered above, please contact us at:

    Maple Creek

    P:   306 662 2683
    Toll Free:   1 877 353 6311