Alerts

   A L E R T S

Guard against account fraud! Cypress Credit Union Alerts will let you know when important changes have been made to your information in online services.

 

How do I sign up?

  1. Log into Cypress Credit Union online services.
  2. Navigate to the Messages and Alerts tab and click on Get Started Today to display the Mobile Alerts page.
  3. Choose:  Add Contacts.
  4. You will be asked to accept the Alerts Agreement before you can complete your registration.  From here, add an email contact, phone contact (or both!) and follow the instructions received in the confirmation email or text.
  5. Next, select account nicknames and choose which alerts you’d like to receive.
  6. Ensure the check box beside the contact (email address and/or mobile phone) to receive the alert has been checked by choosing Manage Alerts and selecting the alerts you wish to receive. Click Submit
  7. You’re all set!
  • These alerts add additional protection to allow you to identify and report potential fraudulent activity as soon as it happens.

    IMPORTANT TIP:

  • Always Log-Off your Online Banking sessions, for further protection.

     

     

What are Alerts and why should I sign up?

Cypress Credit Union Direct Alerts make it easy to keep track of any changes that occur with online services – for example, if you sign up to receive an alert if your PAC is changed, you will receive a text or email if the online services system detects that change. If you receive an alert but did not perform a change in online services, this may be a sign of fraudulent activity. Contact your credit union immediately and we can address your concerns and take appropriate action.

  A L E R T S

You will be notified when:

  • A new bill payee is added to your list of vendors.
  • Your Personal Access Code (PAC) is changed via online services.
  • If you are locked out of online services via Increased Authentication after 3 attempts to log in.
  • Login Alert
  • INTERAC e-Transfer New Recipient Added Alerts

These alerts can be sent as a text message to your mobile device, as an email to your email address or both.

How to Manage Your Alerts Service:

In addition to receiving your Direct Alerts via email or text, you can review the last 30 days of Alerts History in online services – just click on the Alerts history link on the Alerts page. You can also manage your alerts by editing the contact information, account nicknames or by choosing different alerts to be received. You can access all of these functions from the Manage Alerts tab.

Sample Screen Shots of Alerts Received by Smartphone: