What Is Our Commitment to You?
Developing and fostering long-term relationships is the foundation of our commitment to service. Cypress Credit Union and our employees have always been committed to delivering a high quality of service to members and non-member customers. We build on this commitment by identifying the standards we embrace as an organization, the way we conduct ourselves, and how we will continue to treat you as we work to maintain your trust while living out our co-operatives values.
Naturally, we hope you are happy with the service we provide. However, we know that things can sometimes go wrong. As part of our commitment to you, we have implemented a formal problem-resolution process to deal with these situations. If you have a concern or a complaint about the service we provide or the product lines we offer, we want to hear from you. If we get things wrong – it is important that you tell us so we can try to make matters right. This also helps us to improve our service in the future.
How Can You Contact Us?
Please let us know if you have any questions, complaints or concerns about your dealings with Cypress Credit Union. While our staff members can answer most questions, for complaints and concerns it is preferable to follow the process outlined below: